Question 1

Where do I find the best rates and offers?

Accepted Answer

Our best rates and offers will always be available on our own Website / Official Booking Engine.

Question 2

Why should I always book with you directly?

Accepted Answer

Because we will always have the best rate and we can tailor your booking to any specific need or request.

Question 3

Are there any special offers or packages?

Accepted Answer

You will find our current offers on our website and on TripAdvisor. We can also offer you individually arranged packages. Whether you are a family or group, we will always find the perfect arrangement for you. Contact us at reservations@suenostulum.com for more information please visit our Events page.

Question 4

How can I book?

Accepted Answer

The easiest way to book with us is here on our Website - Official Booking Engine. You will receive an immediate booking confirmation. You can also book by email at reservations@suenostulum.com or by phone: (+52) 1-984 157 5973

Question 5

What is the booking policy?

Accepted Answer

Payments are usually due at the time of your check out, unless we require a deposit before your arrival date. 
 
The rates quoted are based on your period of stay. Rates are subject to change as a result of changes in your arrival and/or departure dates.
 
Rates quoted are in American Dollars. Rate is for the number of adults reserved at point of booking only. Additional fees are applicable for each additional adult. The rates are subject an additional 19% Tax.
 
A rate modifier will apply should you decide to stay in a higher room category than the one originally booked. All services not included in the offer package shall be charged separately. Any extension of stay will be charged to the guest based on either the Flexible Rate or any other Packages offered by the hotel.
 
Maximum of 4  guests per room (minimum one adult; any combination of adults + children not exceeding 4 guests in total). A fee of $40 USD will be charged for each additional adult/child  3 years or older staying in any of our suites.
 
Maximum occupancy varies from selected family suites and or Club House or Penthouse. Children aged 3 years or younger sleep for free in the existing bedding of a shared suite with a paying adult. A valid credit card is required to secure your reservation.
 
Upon check out, the credit card will be charged for the amount indicated on the booking confirmation page and email, plus food and beverage consumption during your stay. We only accept Visa and MasterCard. Exchange rates are applicable at the time of reservation but are subject to currency fluctuations.
 
The final bill will be charged at the prevailing exchange rates upon completion of your stay. In the event that a guest completes a booking based on a rate that has been incorrectly posted, the hotel reserves the right to correct the rate or cancel the reservation at its discretion and will contact you directly in order to do so.
This reservation is not transferable. No name change is allowed. For more information please email the hotel at reservations@suenostulum.com

Question 6

What is the cancellation policy?

Accepted Answer

Changes and Cancellations:
 
A charge will be applied for cancellations made less than 15 daysprior to arrival date. (Except during the holiday season: December 21st to January 3rd)
 
For cancellations made less than 15 days in advance, a charge of 25%of the total stay.
 
For cancellation made less than 7 days in advance, a charge of 50% ofthe total stay.
 
For no shows, a charge of 100% of the total stay will be applied. 
 
DURING THE HOLIDAY SEASON:
 
A charge will be applied for cancellations made less than 30 daysprior to arrival date.
 
For cancellations made less than 30 days in advance, a charge of 50%of the total stay.
 
For cancellation made less than 15 days in advance or no shows, a charge of 100% ofthe total stay.

Question 7

Where can I see the hotel rates?/ How much is a room/night?

Accepted Answer

Our hotel rates are available on our Official Booking Engine. Rates may vary depending on each season, suite type or occupacy.

Question 8

Are the rates per person or per room?

Accepted Answer

All prices, unless stated otherwise, are based on single or double occupacy. A $40 USD x night charge may be applied for extra adult or child.

Question 9

How many rooms can be booked at once?

Accepted Answer

Depending on availablity. All suites can be booked under one reservation.

Question 10

Can I book two suites of different categories?

Accepted Answer

Yes! At the moment of making your booking, find the "add other room" button and choose an additional suite to your reservation.

Question 11

Do you offer child rates?

Accepted Answer

One child under 3 years stays free of charge. One child 3 years and older are considered extras. Children age 5 and under, are welcome to stay only in our Beach suites. These suites are located on a ground floor.

Question 12

Why did I not receive a booking confirmation?

Accepted Answer

Booking confirmation emails are sent automatically. Nevertheless, If for some reason you did not get a confirmation email please contact us by email at reservations@suenostulum.com for us to re-send it manually.

Question 13

Can I check-in without my reservation number?

Accepted Answer

Yes, You can check in using any ID or Passport.

Question 14

Why do the costs vary from day to day?

Accepted Answer

Rates may vary depending on the season of your booking. If your travel dates happen to come in between two of our seasons, your outstanding balance will reflect two differnet rates.

Question 15

Is smoking allowed on the hotel grounds?

Accepted Answer

Yes.

Question 16

Do you offer handicapped rooms?

Accepted Answer

Due to the sand all around our hotel, wheelchair access is limited. Because we are an ecological resort, our buildings do not have elevators. Our only suites that are ground floor with easy access are our Beach Suites.
 
We recommend you to get in contact with us before you make your reservation.

Suites

Suites

Suites

FAQ

Frequently Asked Questions